Information

Welcome to the Collingwood Shop.

This website offers you the ability to purchase Collingwood Football Club merchandise items.
For any assistance on our products or services, please refer to the below information.

Information Topics:

Placing an Order
Delivery Information
Returns and Refunds
Privacy Policy
Customer Support
Frequently Asked Questions
Comments, Feedback & Product Suggestions

Placing an order

How to order through this website:

Select the product you require by clicking on the product image. Items can be viewed via each category.
Fill in the quantity you wish to purchase and click the "Add to cart" button. Your Shopping Cart details will automatically be updated.
You may then click "View Cart" to finalise your order or "Keep Shopping" to continue purchasing other items.
To remove an item from your cart, simply click on the "X" icon in the "Cart Details" screen.
At any stage, you can click "View Cart" within the Shopping Cart Summary box (top right corner) to finalise your order.
To finalise your order, click on "Go to Checkout".
Within checkout, once your contact and billing details are completed, please proceed to "Step 2" to finalise your payment. Your total amount payable is outlined at the bottom of the order form (freight is automatically included).
Once everything is confirmed, please click on the "Submit Order" button.

An order confirmation will be emailed to you once your order is placed. If for any reason you have any problems processing your payment, your order should be saved in our system and we can finalise this manually for you. Please contact us. You will receive a notification email to confirm your order has been received.

Notes:

Your order will be dispatched once payment has been received and authorised.
Some items within your order may be on backorder or in transit from our suppliers. We will dispatch these items to you as soon as possible.

Assistance:

For any assistance with purchasing COLLINGWOOD FC ONLINE STORE merchandise, please contact us via Live Chat (please click on the 'Live Chat' button in the top right corner of our website) or email us at collingwoodshop@tpf.com.au.

Payment and Currency:

We accept MasterCard, Visa, Bankcard, Diners Club, American Express and PayPal.

All prices are in Australian dollars and include Goods and Services Tax at 10%. Only Australian orders are subject to the GST and all international orders will be processed exclusive of GST. All totals will be billed in Australian Dollars. International customers will be charged the equivalent of this rate in their respective currencies at the time the bank processes the transaction.

Security:

Collingwood Shop offers you a safe and secure shopping experience. You will notice a padlock icon on the base of your browser when you enter our website. This indicates that all information entered in the session is secure. If you are paying by credit card, once your details are entered, your payment will be processed online. When you click "Submit Order", we send the transaction to the bank. Unlike giving credit card details over the phone, our online system automatically encrypts all your details using the SSL encryption standard.

Delivery Information:

Products available from this website are dispatched from Melbourne, Australia. Please allow 7-10 working days delivery within Australia and 14-21 working days delivery overseas, depending on the destination. Please note that a signature is required on delivery in most cases. We suggest delivery direct to your office or workplace. If you provide us with Post Office Box details, we may contact you to arrange an alternate delivery address, depending on the size of the order being delivered to you.

If our freight carrier is unsuccessful in delivery to you on more than one occasion, the package may be returned to our warehouse. In the unlikely event that this occurs, to re-send your parcel, an additional freight charge may need to be applied prior to dispatch.

If your order is urgent, please contact us and include your order number reference.

Please note that personalised merchandise is made to order and usually delivered within 4 weeks. If your order consists of general merchandise as well as personalised merchandise, items will arrive in separate parcels.

Delivery Charges:

Please note freight costs apply to selected orders and will be added to your shopping cart on checkout. Pricing below includes GST for Australian delivery and excludes GST for International delivery.

Australian Delivery:

Orders under $50.00 freight is $9.90
Orders between $50.01 & $99.99 freight is $13.95
Orders over $100.00 freight is $17.95

International Delivery:

Orders under $50.00 freight is $19.95
Orders between $50.01 & $99.99 freight is $29.95
Orders over $100.00 freight is $39.95

Delivery deadlines are indicated as accurately as possible. We are not responsible for 3rd party delays, such as freight company delays, natural weather events, peak freight periods and a country's customs (export/import) clearance requirements. No damages or compensation will be payable in the event of delivery deadlines being exceeded. However, if the product has not been delivered 21 days after the delivery date indicated and this is due for any reason other than force majeure, the purchase may then be cancelled and you may be refunded the price paid to the exclusion of any other damages or compensation (provided the delay is not contributed to by you). We are also not responsible for any customs charges or other additional fees associated with the delivery of your order. For any assistance with delivery information, please contact us via Live Chat (please click on the 'Live Chat' button in the top right corner of our website) or email us at collingwoodshop@tpf.com.au.

Returns and Refunds:

Please choose your items carefully - we want you to enjoy your merchandise as soon as you receive your order.

To return an item, please include the delivery note / invoice that you received with your parcel and outline the reason for the return.
Please send your item(s) to:

Collingwood Shop c/o The Promotions Factory
75 High St,
Prahran, Victoria, 3181
AUSTRALIA

Goods must be returned within 30 days of order date with any clothing items unworn and unwashed. All products returned will be inspected to ensure the product is refundable. Once approved for return we will credit your original method of payment, excluding the delivery fee. The delivery fee will be credited if the product delivered is faulty, or does not match what you have ordered.

We suggest returning your item(s) by Recorded Delivery, Registered Post or your local equivalent as we cannot accept any liability for goods lost in transit. Return postage costs are the responsibility of the customer and we recommend you email us prior to returning an item(s) so we can expect your parcel.

Frequently Asked Questions:

How do I contact the Collingwood Superstore Online Shop?

For any assistance with purchasing Collingwood merchandise, please contact us via Live Chat (please click on the 'Live Chat' button in the top right corner of our website). Alternatively, please email us at collingwoodshop@tpf.com.au. If you are enquiring about an existing order with us, please include your order reference number.

How do I contact the Collingwood Superstore at The Westpac Centre?

The Collingwood Football Club Superstore is located at The Westpac Centre, Cnr Olympic Blvd and Batman Ave, Olympic Park, Melbourne, Victoria, 3000. Phone: 03 8412 0026 / 03 8412 0027

Opening Times for the Superstore are Monday to Friday 9am – 5pm and Saturday 10am – 1pm. We are also open on MCG Game Days before and after the game (excluding night games). The Superstore is closed on Sunday’s and Public Holidays.

If you require assistance with this website or an online order you have placed with us, please contact our Online Team via Live Chat (please click on the 'Live Chat' button in the top right corner of our website). Alternatively, please email us at collingwoodshop@tpf.com.au. Our Customer Support staff are available Monday to Friday to assist you.

What currency are products displayed in?

What forms of payment are accepted?

We accept MasterCard, Visa, Bankcard, Diners Club, American Express and PayPal.

What do I do if my order is incomplete?

Please contact us via Live Chat (please click on the 'Live Chat' button in the top right corner of our website) or email us at collingwoodshop@tpf.com.au for further assistance and include your order number for reference.

How can I change my delivery address after I have placed my order?

Please contact us urgently, including your order reference number so we can update our system prior to our warehouse dispatching your order.

Is purchasing online safe?

We offer you a safe and secure shopping experience. You will notice a padlock icon on the base of your browser when you enter our website. This indicates that all information entered in the session is secure. If you are paying by credit card, once your details are entered, your payment will be processed online. When you click "Submit Order", we send the transaction to the bank. Unlike giving credit card details over the phone, our online system automatically encrypts all your details using the SSL encryption standard.

How soon will my order be shipped?

A range of items available are in stock and ready for dispatch within 24 hours. Some products however are ordered as required from our suppliers. While this will not impact our specified delivery timeframes, we may experience some delivery delays at times. We will notify you of any potential delays and in some cases, you may receive part shipment of your order with any remaining items to follow.

How will my order be shipped?

Australian orders will be delivered by Star Track Express or Australian Air Express. To Western Australia deliveries are made with Bohaul Express. International orders are delivered to you by DHL and there freight partners.

My payment has not been processed. How can I complete my order?

In some cases, payment may not be received after you have entered your details. An example may be an expiry date incorrectly supplied or insufficient funds. Our shopping cart will allow you to re-try making a payment however if you require assistance to finalise your order, please contact our Customer Support team via Live Chat (please click on the 'Live Chat' button in the top right corner of our website) or email collingwoodshop@tpf.com.au.

If I buy a DVD from overseas, will it work in my country?

When a DVD is manufactured, a region code is applied. Australian DVDS are formatted in PAL and encoded for Region 4, unless stated otherwise. Region 4 includes Australia, New Zealand, Oceania, Central and South America, Caribbean and Mexico.
Additionally, DVDs may be encoded as Region 0, or Region All, allowing compatibility throughout all regions. Some DVDS region encoding may also be listed as 1,2,3,4,5,6 which also indicates compatibility for all regions.
Please refer to the product description when purchasing or contact us for further assistance.

Additional Information for DVD and BLU-RAY:

DVDS are purchased direct from the manufacturer. Please handle discs carefully as fingerprints, scratches on the surface and forceful damage may impact your viewing. Please note some DVDS are not compatible with certain DVD players and should also be tested in an alternate DVD player.

BLU-RAY discs require a dedicated BLU-RAY player such as a PlayStation 3 to enable viewing. DVD’s and BLU-RAYS cannot be returned if the packaging seal returned opened, tampered with or broken.

Comments, Feedback & Product Suggestions:

Your feedback on this website and our products are important to us. Please let us know any comments or product suggestions via the link below:

Click here to submit feedback.

Thank you for shopping with us,
Collingwood Shop.

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