Limited stock only. Freight is $30ex GST per pack purchased. If you would prefer to collect this item, please contact us by Live Chat or Email to arrange. Please allow 5 days from your order date for stock to arrive to Westpac Centre.
For items readily available in stock, we will dispatch your order within 24-48 hours. Depending on your location, we anticipate delivery to Australian locations within 7-10 working days and delivery to International locations within 21 working days. Should any item within your order be on pre-order or backorder, we will dispatch to you ASAP on arrival.
For items made to order such as our Personalised product range, production will commence and please refer to the delivery lead time as advised on each product page. Items are produced to order based on your personalisation requirements.
For memorabilia or limited edition products, please also refer to the delivery lead time on each product page as these products are also produced to order by a 3rd party provider.
For membership product, please refer to the delivery lead time as advised on each product page.
Items will be delivered to you by Australia Post or Star Track Express, depending on your selected products.
For all Antler Luggage orders. Please note that due to their size, these items are only available for pick up from the Westpac Centre during business hours. Please allow 14 days before pick up.
If your order consists of personalised or membership items, please note these will arrive to you seperately to other items. These products are produced and dispatched from various locations.
A signature will most likely be required on delivery. Should no-one be home to accept your parcel, we recommend delivery to a workplace or alternate address. If you provide us with Post Office Box details, we may contact you to arrange an alternate delivery address, depending on the size of the order being delivered to you.
If our freight carrier is unsuccessful in delivery to you on more than one occasion, the package may be returned to our warehouse. In the unlikely event that this occurs, to re-send your parcel, an additional freight charge may need to be applied prior to dispatch.
We want you to enjoy your purchase as soon as you receive your order. Please choose your items carefully & refer to our sizing charts available on Clothing pages.
Should you wish to exchange or return an item, please contact us via Live Chat or Email so we can provide you relevant documentation and a Return Authority Number to return product.
We require product(s) to be returned to us within 30 days of your order date. Clothing items should be unworn and unwashed. Where possible, all products should be packed in the original packaging. All products returned will be inspected to ensure the product can be exchanged / refunded.
Exchanges: Once your product(s) have been inspected, our Support Team will arrange dispatch of your replacement product(s).
Returns: Once your product(s) have been inspected, our Support Team will arrange a credit to your original method of payment, excluding the delivery fee. The delivery fee will be credited if the product delivered is faulty or does not match what you have ordered.
We suggest returning your item(s) by Recorded Delivery, Registered Post or your local equivalent as we cannot accept any liability for goods lost in transit. Return postage costs are the responsibility of the customer.
Please note that items that have been personalised with names and/or numbers cannot be refunded or exchanged.
Should an item arrive to you faulty or damaged, please contact our Support Team (including your order number) for assistance.
If your claim qualifies for the lowest price guarantee, the store will lower the price by either reducing the advertised price, or refunding to you the difference between the lower price and the price paid by you.
*The Collingwood Shop 'lowest price match guarantee' applies to personal shoppers only. The item must be sold by an authorised online retailer in Australia. For online competitor prices the item must be in stock available for immediate shipment.
The item must be for the same brand and model and the product must be new and factory sealed. It must also be subject to a manufacturer’s warranty applicable in Australia. Competitor’s prices must be in Australian dollars and will be adjusted for any fees, taxes or other charges such as shipping. Our "lowest price match guarantee” does not apply to Boxing Day prices, advertising errors or misprints, cash backs & discounts offered by a supplier or another third party, bonus offers, limited or minimum quantity offers, clearance, and finance offers, and items sold on marketplace websites such as eBay. The terms and conditions of our "lowest price match guarantee” are subject to change without notice. Refunds will be paid out in the same payment method as the original transaction. This policy applies only to online and in store purchases at The Collingwood Shop and does not apply to external stadium outlets.