LOOKING FOR ANSWERS?

Q:Can I take advantage of the Free Shipping Offer?

Absolutely! We’re happy to offer free shipping on orders over $100.00 Australia-wide, excluding all online auction items. We reserve the right to end or change the free shipping offer at any time. Freight carriers and charges are subject to change.

Q:Do you ship internationally?

Yes, we sure do ship internationally to the below countries via Australia Post International Express services. All international deliveries can be tracked online. Memorabilia items not excluded.

 

New Zealand | $15 | Delivery approximately 2-4 days to metro areas of major cities
China | $25 | Delivery approximately 2-4 days to metro areas of major cities
Singapore | $35 | Delivery approximately 2-4 days to metro areas of major cities
Hong Kong | $35 | Delivery approximately 2-4 days to metro areas of major cities
The United States | $30 | Delivery approximately 2-4 days to metro areas of major cities
Canada | $30 | Delivery approximately 2-4 days to metro areas of major cities
Papua New Guinea | $35 | Delivery approximately 2-4 days to metro areas of major cities
Fiji | $35 | Delivery approximately 2-4 days to metro areas of major cities
The United Kingdom | $50 | Delivery approximately 2-4 days to metro areas of major cities
Ireland | $50 | Delivery approximately 2-4 days to metro areas of major cities
France | $50 | Delivery approximately 2-4 days to metro areas of major cities
Germany | $50 | Delivery approximately 2-4 days to metro areas of major cities

Q:When will I receive my order?

<p>We aim to dispatch within 1-2 business days once you place your order. Delivery can take up to 2-5 business days via Australia Post Standard Service. Express Post deliveries can take 1-3 business days. If you have requested delivery to a regional area within Australia, please allow 5-8 business days for standard delivery, and up to 3 business days for express post. We cannot guarantee any firm delivery dates during peak periods, for example, end of year sale and Christmas.</p>

Q:Can I request delivery to a different address?

Yes you can just by being a registered customer! When you log into your account simply fill in the 'Delivery Address' fields in Your Address Book and your order will be promptly dispatched to your nominated address.

 

To become a registered customer just click on 'Register' located at the bottom of each page. 

Q:Do I have to be home to receive my order?

No you don’t, our courier partners will leave a card explaining how you are able to pick up your order or to arrange redelivery. Use the details on the card to arrange redelivery if required, in most cases your order will be taken to the nearest post office.

Q:Do you ship internationally?

Yes, we sure do ship internationally to the below countries via Australia Post International Express services. All international deliveries can be tracked online. Memorabilia items not excluded.

 

New Zealand | $15 | Delivery approximately 2-4 days to metro areas of major cities
China | $25 | Delivery approximately 2-4 days to metro areas of major cities
Singapore | $35 | Delivery approximately 2-4 days to metro areas of major cities
Hong Kong | $35 | Delivery approximately 2-4 days to metro areas of major cities
The United States | $30 | Delivery approximately 2-4 days to metro areas of major cities
Canada | $30 | Delivery approximately 2-4 days to metro areas of major cities
Papua New Guinea | $35 | Delivery approximately 2-4 days to metro areas of major cities
Fiji | $35 | Delivery approximately 2-4 days to metro areas of major cities
The United Kingdom | $50 | Delivery approximately 2-4 days to metro areas of major cities
Ireland | $50 | Delivery approximately 2-4 days to metro areas of major cities
France | $50 | Delivery approximately 2-4 days to metro areas of major cities
Germany | $50 | Delivery approximately 2-4 days to metro areas of major cities

Q:When will I receive my 'Pre-Order' item?

Pre-order timelines can vary however, a date will always be specified on the product page prior to placing an order. This will advise what date your order will leave our warehouse for delivery. Special event items are most commonly place on pre-order.

Q:When will I receive my order?

<p>We aim to dispatch within 1-2 business days once you place your order. Delivery can take up to 2-5 business days via Australia Post Standard Service. Express Post deliveries can take 1-3 business days. If you have requested delivery to a regional area within Australia, please allow 5-8 business days for standard delivery, and up to 3 business days for express post. We cannot guarantee any firm delivery dates during peak periods, for example, end of year sale and Christmas.</p>

Q:Can I return or exchange my online purchase at the store?

Yes you can within 14 days of original dispatch. Just be sure to bring your proof of purchase. All items must be in their original condition, all tags attached, garment unused, unworn and unwashed.

Onlline orders from shop.collingwoodfc.com.au will be accepted only.

 

Visit our team at Holden Centre, Corner of Olympic Boulevard and Batman Avenue, Olympic Park, Melbourne VIC 3000.

Q:How do I return an item?

f you are not satisfied with your purchase, you may return or exchange providing the following is met (the following conditions do not apply to faulty items):

 

Original proof of purchase is supplied
Item(s) are in unworn, unused and in its original condition all with swing tags still attached
Item(s) are returned within 30 days of purchase
Item(s) are purchased at full price (no sale items, all sales are final)

 

To lodge a return, click here to downland the Returns Form and follow the instructions.

For assistance, feel free to contact us on 1800 940 801 or alternatively collingwoodshop@iscsport.com

 

We strongly recommend that you obtain postal insurance via a parcel tracking provider, before returning any items. We take no responsibility for returned items that are lost in transit and don't reach us.

Q:My garment does not fit, can I exchange it?

We accept the exchange of garments for different sizes within 30 days of receipt by you, as long as the product is returned to us in its original condition, unworn with the tag still attached.

 

Please note that in this case postage and handling costs on returns are not our responsibility. We strongly recommend that you obtain postal insurance via a parcel tracking provider, before returning any items. We take no responsibility for returned items that are lost in transit and don't reach us. 

Q:What information do I need to send with my return?

Simply go to the Returns Policy page and ensure your return or exchange items comply with our terms and conditions.

Download and complete the Returns Form. Follow the delivery instructions noted at the bottom of the page and post your return item(s) back to our listing returns address. 

Q:What is your Return Policy?

Please refer to our Returns Policy.

Q:When will I receive my refund?

Returns depend on the shipping provider you select. We recommend that you send your returns via shipping provider that offers online tracking, as we do not take responsibility for returns that are lost in transit before reaching us. 

Refund requests will be processed as soon as the product you have returned is inspected by our quality assurance team and it is confirmed that it fits within our returns policy. This quality check can take up to 2-3 business days.

Once the return has been approved, please note that the time taken for a payment services provider to provide you with your refund can vary depending upon the credit card supplier. Refunds are processed to your original payment account used. 

Q:How does Afterpay work?

Afterpay offers simple installment plans for online shoppers, allowing a purchase to be paid for in four equal installments, due every fortnight.

Simply choose Afterpay as your payment method at checkout.

First-time customers provide payment details as usual, returning customers simply log in to make their purchase. It’s that easy! 

After you check out, the goods will be shipped to you by ISC and you pay later. At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise, Afterpay will automatically deduct the installments from your debit or credit card every fortnight.

 

For more information visit www.afterpay.com.au

 

Q:If the auction winner doesn't pay, can I claim purchase the item?

In the event a winner fails to pay within 72 hours, once the auction has closed, the second place bidder will be contacted (via email & phone) for their chance to claim and purchase the auction item.

If the second place bidder doesn't want to claim the auction item, preference will then be shown to the next placed bidder.

The auction item can only be purchased by paying the winning bid dollar amount. 

Q:What payment types do you accept?

Credit Cards (including VISA, MasterCard and American Express)
Debit Cards
Paypal
E-Gift Cards
Coupons / Store Credit

Q:How secure is this site?

We place huge importance on the security of our site. All transactions, from signing up to your account, to making a payment, are encrypted using an SSL Certificate to secure all your confidential information via GoDaddy.

 

For added security, we pass the payment handling to Level 1 PCI DSS Compliant payment gateways such as Stripe, PayPal and Afterpay. We want to give you peace of mind that your transactions are handled securely 24/7. Your credit card information is not stored on our servers at any time.

Q:How do I use a coupon or promo code?

Apply your coupon or promo code on the checkout page, for it to be reflected onto your account prior to payment.

Q:I'm a member, how do I receive member pricing?

Simply call the Customer Service contact number and reference your membership ID number.

One of our friendly staff members, will then provide you with the members promo code to apply against your order, on the checkout page.

 

*Members discounting cannot be applied to an online auction or memorabilia items, at any time.

Q:I'm having trouble applying a voucher to my purchase. What can I do?

Please check that your purchase meets the Terms & Conditions listed on your voucher.

This may include: 

 

Minimum spend amount
Expiry date
Brand, product or sale exclusions

 

Voucher codes are case sensitive so please enter the exact code at checkout. If you're still having troubles, contact us via collingwoodshop@iscsport.com.

Q:How can I be given the heads up on all updates?

Sign up to our newsletter via our homepage and simply enter your email address, that's it. You'll be the first to receive all our latest offers, news and competitions. 


Should you wish to unsubscribe, just click the unsubscribe link located at the bottom of our emails and we'll remove you from our mailing list. 


Q:Can I place an item on hold or lay-by for purchase at a later date?

No, we do not offer a hold or lay-by service. Items must be ordered and paid for immediately.

Q:I'm a member, how do I receive member pricing?

Simply call the Customer Service contact number and reference your membership ID number.

One of our friendly staff members, will then provide you with the members promo code to apply against your order, on the checkout page.

 

*Members discounting cannot be applied to an online auction or memorabilia items, at any time.

Q:Is there somewhere I can go to view the product before purchasing?

You sure can just by visiting the Official Collingwood Shop at the Holden Centre, corner of Olympic Boulevard and Batman Avenue, Olympic Park, Melbourne VIC 3000.

Q:How do I unsubscribe from your newsletter?

Open any newsletter sent to you by the Collingwood Shop.

Scroll to the bottom of the newsletter and click 'Unsubscribe'.

Please allow up to 3 business days for the subscription removal to become effective.