Terms and Conditions

Acceptance

The Collingwood Online Shop is operated by ISC LIVE.DREAM.PLAY. PTY LIMITED ABN 38 613 210 361 ("ISC") under an agreement with Collingwood Football Club Limited ABN 89 006 211 196 ("Collingwood Football Club"). Under this agreement with Collingwood Football Club, we may disclose personal information that we collect from users of this website to Collingwood Football Club for purposes relating to providing our goods and services including direct marketing purposes. Where this occurs, any disclosure of your personal information will be in accordance with our Privacy Policy.

By accessing or using the Collingwood Shop website ("this website"), you acknowledge that you have read and understood and agree to be bound by the following terms and conditions (as amended from time to time) which form a legally binding contract between you and ISC.

If you don't agree to these terms and conditions, please do not use this website.

For any queries or assistance, please contact us at collingwoodshop@iscsport.com

 

Use of This Website

You acknowledge and agree that this website and its contents are only intended for your own personal, non-commercial use and you may only download, print or use content for this purpose.

You may only use this website for lawful purposes and must not use it in a way that violates the rights of any third-party.

Unless you have prior consent, you must not copy, reproduce, modify, distribute, imitate, publish, commercially exploit or link to or deep-link into this website.

We reserve the right to set pricing across this website and subject to change at any given time. Sale pricing is final and any further discounts (for example, member pricing and promotion codes) cannot be applied against sale item purchases. 

 

Intellectual Property Rights

The copyright, trademarks and other intellectual rights contained within this website are owned by or are licensed to ISC.

Except as expressly authorised, you may not reproduce, perform, create derivative works from, republish, upload, edit, post, transmit, or distribute in any way whatsoever, any materials from this website without prior written permission from ISC.

 

Third Party Websites

This website may contain links to third-party websites. ISC is not responsible for the condition or content of those websites as they are not under ISC control. You access those websites and/or use their products and services solely at your own risk. The links are provided solely for your convenience and do not indicate, expressly or impliedly, an endorsement by ISC of those websites or the products or services provided on those websites.

You must not link any third-party website to this website without ISC prior written consent.

 

Damage to Computer or Other Device

We will take reasonable care in ensuring that our website is free from viruses or other dangerous content, however, cannot guarantee that use of this website will not cause damage to your computer or other devices. It is your responsibility to make sure that you have the proper equipment and anti-virus software to use this website safely.

 

Password and Account Security

It is your responsibility in maintaining the confidentiality of your password and account and all activities that take place under your password or account. If you will be using a shared computer, ensure that you log out of your account at the end of each session.

If you believe that there has been a security breach or misuse of your password or account, please let us know immediately. ISC will not be liable for any loss or damage that may occur as a result of your failure to comply with this clause.

 

Overseas Users

This website may be accessed throughout Australia and overseas. ISC makes no representations that the content of this website complies with the laws (including intellectual property laws) of any country outside Australia. If you access this website from outside Australia, you do so at your own risk and are responsible for complying with the laws in the place where you access the website.

In addition, note that we may not be permitted to supply certain products to customers outside of Australia.

 

Age Restrictions

By law, we cannot sell certain products (such as alcohol) to persons under the age stated on the product. When you order these products online, you are confirming that you are of the legal age and that the information you have provided us is true and accurate.

 

Errors

When placing information on our website, we will take reasonable care in ensuring that all details, prices, product images and descriptions displayed are correct at the time.

We have the right to amend any typographical errors, inaccuracies or oversights in the information contained on this website and to correct or update content or cancel orders at any time without prior notice. Please note that this also applies to orders that have been submitted.

In addition, images showing textures, appearances, and colours of our products will vary depending on your monitor and computer equipment. We cannot guarantee that the product images are an exact representation of the actual products.

 

Rejection of Orders

We reserve the right to reject an order for any reason, including without limitation where:

  • A product is unavailable;
  • There was an error in the price, image or product description;
  • The customer does not meet age requirements;
  • We are not permitted to supply the product to a customer outside Australia;
  • There was an error in your order; and

We also have the right to limit the sale of products to reasonable or normal quantities. When an order is rejected, we will refund in full all amounts you have paid in respect of the rejected order.

 

Auctions

All bids placed are final and cannot be withdrawn, at any time.

If you are a successful winner of an auction item, you will be notified via email once the auction ends. All successful winners must make payment for the item within 72 hours of the auction ending. If payment is not received by this deadline, the auction item will be offered to the second highest bidder.

Bidders who win an auction and fail to make payment will be blacklisted from bidding in future auctions to protect the interests of genuine bidders. Delivery of auction items can take up to 4 weeks, once the auction ends. 

We reserve the right to suspend and/or remove any online auction item, at given any time.  

 

Shipping

We aim to dispatch all orders within 24 hours. 

For information regarding the dispatch of your item(s) and tracking details, please allow 2 business days once you place your order before contacting Customer Service.

Delivery to Australian metropolitan areas takes approximately 2-5 business days and 5-8 business days for regional areas. 

We reserve the right to change, at any time, any international shipping charges advertised online. Any additional shipping, import, VAT, tariffs, taxes, duty and/or customs charges linked to an international delivery are not included in product prices and are to be paid at the customer's expense. 

 

Access

We reserve the right to immediately suspend, terminate or limit your access to this website for any reason in our absolute discretion. We will not accept responsibility if your access to this website is unavailable for any reason.

 

Cookies

Cookies are small pieces of information that your browser stores on your computer hard drive. We may use cookies to provide website usage information as well as to assist us to improve and develop the products and services we offer. Our cookies do not contain any personal identifiable information. If you disable cookies on your web browser, you may not be able to fully experience all features of this website.

 

Disclaimer

You use this website at your own discretion and risk. ISC makes no representations or warranties of any kind, express or implied as to the operation of this website or the information, content, materials or products included on this website, except as otherwise provided under applicable laws.

Neither ISC nor its affiliates, directors, officers, employees, agents, contractors, successors or assigns will be liable in any way whatsoever (including for negligence) for any loss, damage (including incidental, special or consequential damages), costs or expenses suffered, arising out of, or in any way connected with this website or any of its content.

All warranties, conditions and representations (whether express or implied) are hereby excluded to the extent permitted by law.

 

Indemnity

You agree to indemnify ISC for any loss, damage or cost it suffers or incurs as a result of any breach by you of these terms and conditions.

 

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the State of Victoria, Australia. You agree to submit to the exclusive jurisdiction of the courts of Victoria.

 

Changes

ISC may, in its absolute discretion, modify or amend these terms and conditions at any time without providing you with prior notice. If we do so, the updated terms and conditions will be published on this website and the modifications will be immediately binding upon you. For any queries or assistance, please contact us at collingwoodshop@iscsport.com or 1800 940 801

  

E-Gift Card

Purchasing or using a Collingwood e-Gift Card means that you accept the terms and conditions of this agreement.

If you let another person use your Collingwood e-Gift Card, you must tell them that they will be bound by these terms and conditions.

  • No further discounts can be applied when purchasing a Collingwood e-Gift Card 
  • Recipients will receive an email that will include a unique gift card code. This code is active once received and can be applied to any order
  • The Collingwood e-Gift Card Sender will receive an email notification once the order is completed
  • Customers have the ability to either apply the full or partial dollar value of their gift card to an order
  • To find out the remaining balance of a Collingwood e-Gift Card, simply log into Your Account. Click on the Gift Card tab and enter your unique gift card code. Select the check status and balance button
  • Collingwood e-Gift Cards are only redeemable online via shop.collingwoodfc.com.au
  • Collingwood e-Gift Cards have no end date to be used
  • Collingwood e-Gift Card values are limited to the following price points: $30, $50, $80, $100, $150, $200 and $300

 

Returns & Exchanges

If you are not satisfied with your purchase, you may return or exchange providing the following is met (the following conditions do not apply to faulty items):

  • Original proof of purchase is supplied
    • online order confirmation
    • original register receipt (electronic or photograph will be accepted) 
    • return / exchange / gift receipt
    • bank statement (if a receipt can't be provided)
  • Item(s) are in unworn, unused and in its original condition all with swing tags still attached
  • Item(s) are returned within 30 days of purchase
  • Item(s) are purchased at full price (no sale items, all sales are final)